Company Profile
ALPHANOVA is a global provider of Collaborative Customer Relationship Management (CRM) software and solutions. The AlphaNova vision is to built eCenters where collaborative partners work together to service, on an one-to-one basis, common customers. These partners share Customer intelligence, common activities and a rich set of Front Office Functions, allowing them to work as an integrated and well coordinated team. The eCenter, which is the customer relationship custodian, can belong either to an individual corporation or to an independent service center.
Growing out of a large systems integration background, AlphaNova is unique in providing both a world class software package and a world class implementation methodology and model.
The AlphaNova solution is based on the alphaPARTNERS™ software package and the Alpha121™ implementation model. The solution builds on-line customer intelligence and automates the sales, marketing and service functions of large enterprises across traditional and electronic channels (call center, serviced outlet, franchisee outlet, Internet). The software is unique in enabling collaborative partners to service the same customer base over multiple delivery channels.
The Alpha121™ model enables the enterprise to adjust its functions in order to take full advantage of the new capability - engaging with its customers on a 1-to-1 basis. The model addresses the whole lifecycle of 1-to-1 customer management: customer identification, differentiation, interaction and customisation. The model then maps into the data, applications and technology needed to support these functions.
AlphaNova is a privately held company, formed in 1989. It is financed and owned by its three founders and Singular S.A., one of the largest European Software Companies, listed in the Athens Stock Exchange.
The AlphaNova headquarters are in London, UK. The company maintains a development center in Nicosia, Cyprus and a branch office in Athens, Greece. AlphaNova engages in business in other parts of the world through partners.
CV's of ALPHANOVA's key persons to be involved in LEVER
Loukas Deliyannakis. Loukas Deliyannakis is the Product Development Manager for Alphanova Ltd, UK, London. Mr. Deliyannakis previous experience includes: Assistant to the Managing Director, SINGULAR S.A (1993-1997), Systems Analyst, Barclays Bank (1992-1993), Special Scientist, Hellenic Army (1990-1992), Consultant in the Finance division, Logica UK (1989-1990), Analyst/Programmer Micronica S.A (1987-1988). Mr. Deliyannakis is an SAP Certified Consultant in Business Warehouse and has been working in the Computer Industry in a variety of positions related to data modelling & data warehousing, developing software, methodologies & quality assurance and ISO 9001certification. Mr. Deliyannakis has published a number of articles in software methodologies and has completed the following studies: Bsc.(Hons.) degree in Computation from the University of Manchester (Institute of Science & Technology), Msc.degree in Advanced Methods in Computer Science from the University of London.
Elia Petrou. Elia Petrou is a highly skilled consultant working in the Product Development for Alphanova Ltd, UK, London. Ms. Petrou is specialising in producing software requirements & specifications for Alphanova's products, and reviewing & evaluating the different product versions. Ms. Petrou previous experience includes: IT Director, Deloitte & Touche, Cyprus, Systems Analyst and Applications Developer, John Nuveen & Co. Inc., Chicago USA, Graduate & Undergraduate Academic Advisor, Walter E. Heller College of Business Administration, Roosevelt University, Chicago USA. Ms. Petrou has completed the following studies: BSBA degree in Business Administration (Management of Information Systems and Operations Management) from The University of Arizona (UofA), Tucson, Arizona, USA, MSIS (Hons.) degree in Information Systems from the Roosevelt University (R.U.), Chicago, Illinois, USA.
